Operation Manager (Hospitality)

RESPONSIBILITIES:

Ensure the satisfaction of hotel owners in terms of company’s operational supports
Primary responsibility is to drive better guest experience and ensure adherence of company processes
Inspect properties to ensure adherence to company standards
Take measures to prevent revenue leakage for company
Handle guest escalations and ensure a delightful experience for company guests
Train hotel staff on best practices for guest interactions as well as using company systems
Ensure high visibility for company brand at the property site and notify central team if company brand is hampered
Provide inputs to central team on the appropriate pricing of the property

SKILLS REQUIRED:

Please send your updated resume to talent@auroraepc.com and resume@auroraepc.com