Customer Centric (Textile Manufacturer)

Responsibilities:

Build engagement with customers (across hierarchies of customer org)
Call customers/ respondents on a regular basis over a recorded line to capture MH pre-formatted feedback.
Manage uploads & transcription of such calls on the MH portal
Manage (Add/ modify) customer masters on MH
Follow up with plant teams (across functions) on effective & timely action closures, basis customer feedback.
Will also be engaged actively in data mining & solution mapping for actions
Run the data analysis for timely reports to upper management & dept heads
Identify & audit the action closures to customer satisfaction
Plan & support biz teams in all customer related activities/ events
Conduct regular cross functional meetings at plants, called huddles to appraise the teams on customer sentiment & concerns
Help run ideation sessions for shop floor teams, in alignment with customer asks
Manage the MH online portal for Indonesia region
Manage the upkeep & developments of MH mobile app
Manage the training needs of teams on MH for Indonesia

Requirements:

The candidate should be well versed with local Bahasa & English languages.
Good communication skills are a mandate.
Candidate should have basic knowledge of IT systems.
Candidate should be skilled with MS Office, specifically MS PowerPoint & Excel. Candidate should have basic knowledge of Analytics & be good with numbers.
Candidate should have prior expertise of conducting large group discussions/ sessions.
Basic Textile info is mandatory

Please send your updated resume to talent@auroraepc.com and resume@auroraepc.com